Shipping / FAQ

SHIPPING

I aim to dispatch Pocket Hearts on the same or next working day after an order is placed, including personalised items.

If your order exceeds 50 personalised hearts, Please allow an additional 5-7 days.

All orders within Ireland are set to a standard  shipping cost of €3 and will be sent via An Post standard post which is untracked. If you would like to upgrade to Registered or tracked postage, please do so at time of purchase.

Depending on the destination country you may be required to pay additional import duty or VAT upon receipt of your order, these are additional costs and not included in the shipping costs.

If you have any questions or concerns or have a rush order, please email me at Chloe@pockethearts.ie, I will always do what I can!

RETURNS & EXCHANGE

I am happy to accept returns or exchanges if the item is still in brand new condition, this will be reviewed on a case by case basis. Please contact me within 14 days of receipt.

The return shipping cost will be the responsibility of the buyer. Once I have received the item, exchange or refund can be arranged.

Custom or bespoke pieces are non refundable.

ABOUT YOUR POCKET HEART

All Pocket hearts are all individually hand crafted (no two hearts are the same) from recycled glass, the solid heart is over 8mm in debth and will last forever and ever.

All images are designed and hand painted by myself and then fused in the kiln , the paint is embedded into the glass, it is not coming off!

Since glass can be endlessly recycled without losing quality, any leftover scrap glass I simply recycled again, zero waste.

Warning: Any glass when broken can cut so please be carful of how you handle your heart.

SUSTAINABILITY

All Pocket hearts have a tiny carbon footprint, they are all made from recycled glass, which is locally sourced less than 4km from my studio.

The Cello bags I use are made from a corn starch bio plastic and are certified brown bin compostable.

The hearts are made 100% from recycled glass and therefor can be put into the clear glass recycling bin.

The card can go into the green bin.

I operate a zero waste policy. All glass waste is either reused to form other work or  future designs or recycled . Any 'heart seconds' I happily donate to the Sanctuary in Dublin, where they are placed throughout for people to take.

CUSTOM DESIGNS: This is what Pocket hearts are all about

I love doing custom hearts because this is where the gift really becomes special, be it a wedding, Birthday Dinner, Christening or indeed a funeral these hearts not only provide a message but a meaningful gift that will last forever to take home.

Customisations have been done for Guinness, Imma, The Rotunda Private and may retailers around the country.

DISCOUNTS

Yes, in the wedding/Events section, for the purchase of 15 Pocket hearts or more discounts are offered on these bulk orders only.

WHOLESALE

Please email me at Chloe@pockethearts.ie to discuss wholesale options and for a copy of my current line sheet. 

I also offer custom designs for different areas , ie county specific designs, The Fastnet Rocks for Cork. Please email or phone to discuss, 

email:   Chloe@pockethearts.ie

Phone: 087 8394784

All wholesale orders will be sent via express post within Ireland with a tracking number.